We always try to give outstanding service and value for money, however we recognise that from time to time issues can arise that need to be escalated. We are committed to resolving any such issues as quickly and efficiently as possible. The following section gives information on how to contact us, and what to do if you have a complaint.
Stage one: How to contact us
If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our team, you may send your complaint in writing to firstname.lastname@example.org
You can expect to receive a response to your query within three working days of us receiving your correspondence.
Stage two: What to do if you are not satisfied
If you are not satisfied with the action we plan to take, you should request that your complaint be referred to a director by writing to the Managing Director at:
Xperience Web Hosting Ltd
Suite 34, New House
67-68 Hatton Garden
London EC1N 8JY
You should expect to receive a response to your query within three working days of us receiving your correspondence.