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Archive for November, 2013

Updates on today’s email outages.

Wednesday, November 6th, 2013

Today we experienced serious problems following an automated cPanel update that resulted in customers on two servers being unable to login and collect their mail. This turned out to be a difficult issue to diagnose and took several hours to identify and fix.

Mail service on server15 was resumed around 1pm and on server11 just before 4pm. We appreciate this is unacceptable.

Working with our server management company and with cPanel directly we have taken steps to ensure this doesn’t happen again when other servers update over the coming days (server updates are deliberately staggered to avoid wide scale issues like this).

As always, the best way to find out about server problems is via our Twitter feed at http://twitter.com/simplestatus or on our server status page at http://www.simplewebhosting.co.uk/support/server-status.php.

We would like to apologise to all customers affected by this issue today and thank you for your patience.

Urgent server maintenance – server15

Wednesday, November 6th, 2013

Customers hosting on server15.simplewebserver.co.uk may be aware of two short outages overnight. The first was around 30 minutes – this was due to the server being rebooted and needing to do a full disk check. The second, a couple of hours later was for just a few minutes.

On investigation this morning it has become apparent that these outages were caused by a failing disk drive which will need replacing. Fortunately the disk drive in question is the one used for backups which should make the process fairly easy.

Between 9pm and 10pm this evening (Wednesday, 6th November) we’ll be taking the server offline in order to replace the failing drive. There will be around a 30 minute window of service disturbance during this time as we power down the server, remove the drive and check everything is as it should be in the BIOS.

We apologise for the short notice but I’m sure you’ll appreciate the urgency required here.

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