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Archive for the ‘news’ Category

You can trust us!

Monday, October 24th, 2011

simplewebhosting.co.uk has teamed up with GeoTrust, one of the most popular SSL brands on the Web to ensure that our website is 100% malware free.

The GeoTrust Anti-Malware Scan is a service that scans websites to detect malware and other threats that may have been installed on the site.

You can view our site seal by clicking the ‘order now’ link above.

Great news – if you want to have your site scanned daily for malware, watch this space!

We don’t charge you to pay us!

Tuesday, June 28th, 2011

The Office of Fair Trading (OFT) has announced today that it is upholding the super complaint submitted by Which? on unfair credit and debit card surcharges.

The super complaint, submitted in March 2011, called for the OFT to investigate excessive surcharges for paying by credit or debit card.

Today the OFT has responded to confirm they’re introducing enforcement measures, under the Consumer Protection Regulations, to take action against companies who are not transparent about their surcharges for paying by card.

simplewebhosting.co.uk is pleased to say that is has NEVER charged customers for paying by credit or debit card and has no plans to ever do so.

Read the full article here:

http://www.which.co.uk/news/2011/06/consumer-victory-as-oft-uphold-which-super-complaint–257422/

Reminder for customers paying by Direct Debit

Wednesday, May 25th, 2011

Just a quick reminder to simplewebhosting.co.uk and simpledomainnames.co.uk customers paying for their web hosting and/or domain name renewals by Direct Debit that this Friday will be that last time you will be able to do so.

Once the last Direct Debit file has been sent to the bank on Friday morning we will automatically switch all Direct Debit customers to pay by credit or debit card. You should login to your client area at www.simplewebhosting.co.uk/secure to update your payment information.

We’d like to thank you for choosing to pay by Direct Debit and we do hope this won’t cause too much of a nuisance.

Important Notice for Direct Debit customers

Friday, May 6th, 2011

We’ve been very proud to be one of the few web hosts in the UK that allow you to pay for your hosting renewals by Direct Debit. Whilst the take-up has been low, we’ve always thought it was a great feature.

Sadly, with effect from 1st June, 2011 we will no longer be able to accept payment by Direct Debit. This is for a number of reasons to do with cost and automating our payment systems. Accepting payments by Direct Debit is actually quite expensive and, despite recent improvements by BACS, is still a very manual procedure.

If you currently pay for your web hosting or domain name renewals by Direct Debit, we’ll very soon be automatically switching them to pay by credit/debit card. If you don’t have a valid credit/debit card on file, you should login to www.simplewebhosting.co.uk/secure and follow the ‘My Details’ link.

Don’t forget, simplewebhosting.co.uk doesn’t impose any fees on payment processing whether you choose to pay by credit or debit card.

 

Important nameserver update

Monday, April 25th, 2011

The machine that runs one of our nameservers has recently changed. ns1.simpledns.co.uk now points to 81.19.185.31 – if you use your own nameservers then you will need to update this immediately. This typically applies to reseller customers.

No other customers will be affected by this change.

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