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Scheduled Power Maintenance – server16

October 16th, 2014

Our monitoring systems have detected problems with a PDU (Power Distribution Unit) that supplies critical load to server16. Although load is currently being sustained, the intelligent management of this unit is impaired and it is likely that in the near future this may become service affecting.

Due to this, we are scheduling maintenance to replace this unit. During this maintenance it will be necessary to power down the server for the duration of the replacement process.

MAINTENANCE WINDOW

Start:

2014-10-21 22:00 (BST / GMT+1)

End:

2014-10-21 23:00 (BST / GMT+1)

EXPECTED IMPACT

Total service outage for affected servers of up to 20 minutes during the above window.

Our apologies for the inconvenience caused by this work, however please be assured it is necessary to complete.

Due to this working involving the powering down of hardware, please take time to ensure you have complete backups of your data stored in an off-server location.


MySQL updates – important notice

June 28th, 2014

We will be starting to roll out updates of MySQL version 5.5 starting next week. Although this 5.5 strain has been available for some time now, it’s a major update to our servers and can affect existing sites – particularly ones that are not running the latest versions of PHP software.

Please use this time to ensure your software is up-to-date (which it, of course, always should be!)


99% of simplewebhosting.co.uk customers surveyed would recommend us!

June 9th, 2014

At simplewebhosting.co.uk we work hard to ensure our customers are happy and we never tire of receiving positive feedback. But don’t take our word for it. In our April 2014 customer survey sent to all customers with a live hosting account or domain name registration, 99% of replies said they would be happy to recommend simplewebhosting.co.uk! That’s up from 97% in our previous customer survey.

Of course, we won’t be happy until 100% would recommend us – that’s the next challenge.


100% uptime for April!

May 4th, 2014

You probably already know about our 99.9% uptime guarantee – we work hard every month to make sure your website is available for everyone to see. Well in April we working extra hard and achieved another 100% uptime month!

We’re very happy :)

Monitored by Pingdom


New ICANN rules for domain contact information

February 22nd, 2014

ICANN (the governing body of many top level domain names such as .com, .net, biz, etc) has recently brought in changes to the way it verifies domain ownership.

Once a year and each time your domain is renewed or modified, they’ll send an email to the registrant’s email address to ask you to verify your contact information. If you don’t action this email or if it bounces because your email address is not up-to-date, ICANN will suspend your domain name.

We think this is a ridiculous action leading to more work for us and our customers but unfortunately it’s been imposed on us both.

Please keep a look out for these authorisation emails – they will save your domain!

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