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Posts Tagged ‘outage report’

Outage report – Thursday 26th April

Friday, April 27th, 2012

We experienced a major outage yesterday afternoon upstream at our data supplier. The problem affected our entire network meaning that no websites would load and no email was flowing – this lasted a little over thirty minutes.

We’ve now had a report from our upstream provider explaining that a customer on our wider network has beed targeted by a DDoS (Distributed Denial of Service) attack. Like all Internet providers, we experience DDoS attacks against customer services on an occasional basis. Procedures are in place to deal with such events in order to prevent attacks from affecting customer service and we’ll continue to work with our suppliers to ensure these continue to be dealt with effectively. This is the largest such attack we’re aware of in our ten years of trading.

The best way to keep abreast of network issues is via our Twitter feed at http://twitter.com/simplestatus

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