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100% uptime for August!

Sunday, September 4th, 2011

We’re pleased to inform our customers that we achieved an awesome 100% uptime across all our servers for the month of August. Put another way, we didn’t suffer a single outage at all ensuring your website was available 24 hours a day, 7 days a week.

We don’t charge you to pay us!

Tuesday, June 28th, 2011

The Office of Fair Trading (OFT) has announced today that it is upholding the super complaint submitted by Which? on unfair credit and debit card surcharges.

The super complaint, submitted in March 2011, called for the OFT to investigate excessive surcharges for paying by credit or debit card.

Today the OFT has responded to confirm they’re introducing enforcement measures, under the Consumer Protection Regulations, to take action against companies who are not transparent about their surcharges for paying by card.

simplewebhosting.co.uk is pleased to say that is has NEVER charged customers for paying by credit or debit card and has no plans to ever do so.

Read the full article here:

http://www.which.co.uk/news/2011/06/consumer-victory-as-oft-uphold-which-super-complaint–257422/

Reminder for customers paying by Direct Debit

Wednesday, May 25th, 2011

Just a quick reminder to simplewebhosting.co.uk and simpledomainnames.co.uk customers paying for their web hosting and/or domain name renewals by Direct Debit that this Friday will be that last time you will be able to do so.

Once the last Direct Debit file has been sent to the bank on Friday morning we will automatically switch all Direct Debit customers to pay by credit or debit card. You should login to your client area at www.simplewebhosting.co.uk/secure to update your payment information.

We’d like to thank you for choosing to pay by Direct Debit and we do hope this won’t cause too much of a nuisance.

Awesome April Uptime Report

Thursday, May 5th, 2011

We thought you’d like to know that, in April 2011, we achieved a whopping 99.98% average uptime across our UK-based web servers. Not bad eh?

Important nameserver update

Monday, April 25th, 2011

The machine that runs one of our nameservers has recently changed. ns1.simpledns.co.uk now points to 81.19.185.31 – if you use your own nameservers then you will need to update this immediately. This typically applies to reseller customers.

No other customers will be affected by this change.

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