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Posts Tagged ‘web hosting support’

Did You Know … we’re open 24 hours a day?

Thursday, August 12th, 2010

In fact, we believe we’re the only UK web hosting company providing all its customers 24/7 freephone telephone support.

So whether you need web hosting support at 3am or have a sales question at 3pm – you can call us free any time of the day, and day of the year.

Uptime report for May 2010

Tuesday, June 1st, 2010

Our web hosting uptime figures are in for May 2010 and we’re pleased to say that, once again, we’ve smashed our uptime guarantee to give an average uptime across all our web servers of 99.96% with most of our servers achieving a full 100% uptime.

Although we’re pleased that we’ve been able to exceed our uptime guarantee, we’ll be aiming for much more than this in June.

Did You Know … simplewebhosting.co.uk offers freephone telephone support

Friday, May 21st, 2010

The most common feedback we get from customers is how impressed they are that we offer UK based, freephone telephone support with any of our web hosting plans.

So if you’re stuck with something and need a helping hand or just fancy a chat, give us a call FREE on 0800 619 1970.

How People Can Contact You via Your Website

Wednesday, April 28th, 2010

One of the primary functions of a website is to be a platform by which your customer base (or those that may become your customer base) can get in contact with you or your organisation in general. If someone hears of your business or one of your products, the first thing they will look at in order to contact you is your online presence.

For this reason, it is imperative that your contact details are a) available on the website and b) easy to find, so that the user does not have to trawl through the entire website for hours just so that they can send you a quick email.

So, where should you put your contact information and how should it be conveyed to your web users?

Our recommendation is that you utilise a system on your website called a contact form. You will doubtless have seen these around the internet and they are by far the best way to get contact from potential customers.

They are very simple for the user to work with as they simply ask for some basic personal information for purposes of identification and reply, then have an input box for the user to put their message in. There is no way this procedure could be easier for the user to go through. The message they input and their details can then be sent through to you, direct to your email for an even more convenient means of receiving and replying to the queries and comments of those contacting you.

Another advantage of these forms is that you do not have to publish your actual email address online. If you were to publish this, then you become very susceptible indeed to spam. Not having to publish this means that the spammers won’t be able to target you as easily and your inbox will remain clearer.

Also, you are able to add a captcha image or other checking system to ensure that the message is being submitted by an actual human being and not a machine or spambot. Yet again, this method allows you to limit the amount of spam and unnecessary messages that can make their way into your inbox, keeping you from getting to the emails that really matter.

Of course, this information has to be easy for the user to get to and so the best way to go is to add a button to your navigation bar saying something along the lines of “Contact Us”. This ensures immediately that there is no confusion as to where you can be contacted.

So to conclude, the methodology for contacting you via your website is very important as the ease of it governs whether any of the prospective customers who visit your site will actually bother to pursue contact with you. A contact form is a lovely way to set up this contact, so putting one into place can lead to a tonne of new customers rolling in.

How You Can Make Your Homepage Attractive To Your Visitors

Sunday, April 11th, 2010

Your homepage is the most important page of your website. It is the first thing that most of your visitors will see and so it is of paramount importance that this page is good enough to entice the reader into looking at even more of your content and henceforth learning more about your company and the products you have on offer.

The more attractive your homepage is the more chance there is of visitors deciding to stay on your website for longer and thus read through more of your information and products. For this reason, it is imperative that you work hard on your homepage in order to make sure that it is attractive enough to lure in the customers.

So, what can you do to make the homepage of your website great for your visitors to look at?

Firstly, the trick is minimalism. No-one is going to look at a website that is too flashy and over the top. If you cover your page with flashing images and massive banners, then there is absolutely no chance of visitors spending enough time on your website to come into contact with the information on your company and your products.

As well as this, it is important that you do not cover your homepage in reams of text. If all of your text and information is found on the homepage, then no-one is going to look deeper through the site in order to see the depth of the other information on your website and the product pages that you really want them to look at in order to find the information on your actual products.

Even better, you can use the homepage in order to tease the reader as to the contents within. If your homepage content is well written, then it can be the ultimate hook to bring the reader around to looking at the further information on your website and thus buying your products in the end. The more you play on what the reader wants, the more chance you have of them getting to buy your product eventually.

Crucially however, the homepage for your business has to look professional. There is no point trying to sell your product to people using a website that looks like it has been designed by someone who doesn’t know what they are doing. Due to this, it is often best to seek a professional to do the designing for you as they will definitely be able to produce something that is befitting of the level of professionalism that you want to convey with your website as a whole.

So to conclude, the homepage of your website is very important indeed as it is the main hook you will use to lure a reader into the rest of your content and products. A well designed homepage is certain to cause a huge upwards spike in your revenue whereas a poor design is certain to gain you no success at all.

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