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Posts Tagged ‘web hosting support’

100% uptime for August!

Sunday, September 4th, 2011

We’re pleased to inform our customers that we achieved an awesome 100% uptime across all our servers for the month of August. Put another way, we didn’t suffer a single outage at all ensuring your website was available 24 hours a day, 7 days a week.

Important Notice for Direct Debit customers

Friday, May 6th, 2011

We’ve been very proud to be one of the few web hosts in the UK that allow you to pay for your hosting renewals by Direct Debit. Whilst the take-up has been low, we’ve always thought it was a great feature.

Sadly, with effect from 1st June, 2011 we will no longer be able to accept payment by Direct Debit. This is for a number of reasons to do with cost and automating our payment systems. Accepting payments by Direct Debit is actually quite expensive and, despite recent improvements by BACS, is still a very manual procedure.

If you currently pay for your web hosting or domain name renewals by Direct Debit, we’ll very soon be automatically switching them to pay by credit/debit card. If you don’t have a valid credit/debit card on file, you should login to www.simplewebhosting.co.uk/secure and follow the ‘My Details’ link.

Don’t forget, simplewebhosting.co.uk doesn’t impose any fees on payment processing whether you choose to pay by credit or debit card.

 

Did You Know … we’re open 24 hours a day?

Thursday, August 12th, 2010

In fact, we believe we’re the only UK web hosting company providing all its customers 24/7 freephone telephone support.

So whether you need web hosting support at 3am or have a sales question at 3pm – you can call us free any time of the day, and day of the year.

Uptime report for May 2010

Tuesday, June 1st, 2010

Our web hosting uptime figures are in for May 2010 and we’re pleased to say that, once again, we’ve smashed our uptime guarantee to give an average uptime across all our web servers of 99.96% with most of our servers achieving a full 100% uptime.

Although we’re pleased that we’ve been able to exceed our uptime guarantee, we’ll be aiming for much more than this in June.

Did You Know … simplewebhosting.co.uk offers freephone telephone support

Friday, May 21st, 2010

The most common feedback we get from customers is how impressed they are that we offer UK based, freephone telephone support with any of our web hosting plans.

So if you’re stuck with something and need a helping hand or just fancy a chat, give us a call FREE on 0800 619 1970.

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