Who is Simple Simon?
Simple Simon is a desktop assistant - a small Windows program that allows you to quickly and easily manage many aspects of your website, read your webmail, check for domain names, get live help, search the web and watch our great tutorial movies.
You will need to be connected to the internet to use many of the features, but that is all you need.
Simple Simon also offers the ultimate way to get help with your web hosting problems. Whenever you need it, you can request live support by chatting with one of our experienced support technicians; but that's not all. How often do you get frustrated when people are trying to help your over the phone or online? Well Simple Simon has the answer. Our innovative desktop sharing facility will allow our technicians to show you how to fix the problem. It's simple!
Is Simple Simon simple to use?
Of course; that's our business . . . simple web hosting. It's quick to download and easy to install and has lots of built-in help available.
How does Simple Simon help me?
It provides simple access to the most useful tools required to maintain your website.
Is my account information secure?
Simple Simon stores your web hosting account username and password. Your password is encrypted so cannot be read by anyone other than Simple Simon!
But what if Simple Simon can't help me?
If you're still stuck or need to know something that Simple Simon can't help you with, then you can use the 'live chat' feature to talk online with one of our experienced support technicians. If you think the problem may be with your PC or you would like our technician to show you how to fix your problem, then that's where our innovative desktop sharing software comes in.
- You initiate the 'live chat' using Simple Simon.
- An experienced support technician will answer your chat and try to help you.
- If you would like the technician to share your desktop tell Simple Simon and he'll give you a randomly generated six-digit code.
- Once you give the code to the technician they will be able to share your desktop and provide you with the ultimate help tool.
This desktop sharing . . . is it safe and secure?
Definitely. Each time you request assistance from a technician and allow them to share your desktop you are providing a one-time only access. Only simplewebhosting.co.uk authorised staff can use the facility and only when you request it. Whilst you're sharing your desktop you can see everything that is going on and you can stop it at any time. It is completely safe and secure.
Click here to download Simple Simon
