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Posts Tagged ‘support’

Did You Know … our support technicians can connect to your computer?

Friday, February 12th, 2010

When you need help publishing your website or with setting up your e-mail or with any aspect of your web hosting service, wouldn’t it be great to have someone show you what to do right in front of your eyes on your own computer? Well, we can do just that. In fact, we think we’re the only web hosting company in the world that offers this services to all our customers.

simplewebhosting.co.uk support staff can connect to your PC or Mac safely and securely to show you exactly what you need to see in order to fix your problem.

When you grant permission for a technician to connect, a small applet is automatically downloaded to your computer and then, when you’re finished, it’s automatically removed again.

PC users can also download our brand new ‘simple support’ Windows software so you can have access to our technicians cheapest propecia online right from your desktop. Visit our support pages to find out more.

Click the live support button in the top right hand corner of any of our web pages to connect now or have a look at this short tutorial video to find out how to get live support from simplewebhosting.co.uk:

Watch in YouTubeHD

Did You Know … you can make changes to your DNS zone using your cPanel?

Sunday, January 31st, 2010

Simple DNS Zone EditorDid You Know … you can make changes to your DNS zone using your cPanel? One of the exciting new features of cPanel 11.25 is the ability for end propecia hair loss users (you!) to make changes to your DNS zone from within your cPanel.

You can quickly and easily add or remove your own CNAME or A records without having to open a support ticket.

Login to your cPanel using http://www.yourdomain.com/cpanel or our login page and look for the ‘Simple DNS Zone Editor’ icon. For more information on this feature, check out cPanel’s documentation.

Did You Know … you can renew your web hosting with Direct Debit?

Friday, January 22nd, 2010

simplewebhosting.co.uk is one of the few web hosting companies in the UK that accepts payment by Direct Debit. This is because Direct Debit is a powerful payment method that banks only offer to trusted businesses.

Direct Debit makes renewing your web hosting and domain names even simpler. No more worrying about your credit or debit card expiring or having to update your details when you get a new card.

So when you sign up, remember to setup your Direct Debit details too!

Did You Know … you can access your cpanel from your mobile phone?

Thursday, January 14th, 2010

In the first of our series of ‘Did You Know …‘ blog entries, we’d thought we’d share some exciting new cPanel news with you.

Did You Know … that you can access your cpanel from your mobile phone? No? Give it a try!

Login to www.yourdomain.co.uk/cpanel (replacing yourdomain.co.uk with your actual domain name!) from your iPhone, Android phone or other web compatible mobile phone and you will automatically be switched to cPanel’s mobile interface meaning you can manage your website on the move!

Of course, you can still quickly and easily login to any simplewebhosting.co.uk finasteride 1mg service by clicking the LOGIN button in the top right-hand corner of any of our web pages.

Automatically post Pingdom updates to your Twitter feed

Thursday, October 22nd, 2009

If you’re an avid Pingdom supporter (like us) and you want to keep your customers up-to-date with your server uptime, then you may be interested in this little PHP script that will post Pingdom alerts to your Twitter feed.

It’s very simple and works well for us (@simplestatus) and you’re free to use/modify it as you wish.

1) Add an e-mail contact at Pingdom (eg: pingdom2twitter@yourdomain.com) and assign that contact to the appropriate checks.

2) Create an e-mail forwarder to ‘pipe’ e-mail sent to your new address to your script (in cPanel use Mail – Forwarders, choose Pipe to a Program and enter the full path to the script).

3) Enter your Twitter username and password in the PHP script below and upload to your server.

#!/usr/local/bin/php -q
<?php
 $fp = @fopen(“php://stdin”, “r”);
 if ($fp > 0) {
      while(!feof($fp)) {
          $line=fgets($fp, 120);
    $data .= $line;
    if (!isset($body)) {
      $headersmm .= $line;
              if(ereg(“^From:(.+)”,$line)) {
                  $line=ereg_replace(“From:”,””,$line);
                  $line=trim($line);
                  $line=ereg_replace (“\\\n”,””,$line);
                  $line=addslashes($line);
                  finasteride propecia $sender=$line;
              }
              if(ereg(“^Subject:(.+)”,$line)) {
                  $line=ereg_replace(“Subject:”,””,$line);
                  $line=trim($line);
                  $line=ereg_replace (“\\\n”,””,$line);
                  $line=addslashes($line);
                  $subject=$line;
              }
              if(ereg(“^Content-Type:(.+)”,$line)) {
                  $line=ereg_replace(“Content-Type:”,””,$line);
                  $line=trim($line);
                  $line=ereg_replace (“\\\n”,””,$line);
                  $line=addslashes($line);
                  $contenttype=$line;
              }
              if(ereg(“^\\\n”,$line)) {
                  $body=””;
              }
          }
          else {
              $line=addslashes($line);
              $body.=$line;
          }
      }
 fclose($fp);
}

//Get server name from inside brackets (bit naff I know but it does the job!)
preg_match(‘#\(([^)]+)\)#’, $body, $server);

if(strstr($body,”PingdomAlert DOWN”)) {
          $tweet = “Oopsy daisy – ” . $server[1] . ” is having some problems – but don’t worry, we’re looking into it now. [Pingdom]”;
} elseif(strstr($body,”PingdomAlert UP”)) {
          $tweet = “Phew – ” . $server[1] . ” is back online again. Apologies for the brief downtime. [Pingdom]”;
}

// Post tweet (thanks to http://morethanseven.net/2007/01/20/posting-to-twitter-using-php/)

// Set username and password
$username = ‘TWITTERUSERNAME’;
$password = ‘TWITTERPASSWORD’;
// The message you want to send
$message = $tweet;
// The twitter API address
$url = ‘http://twitter.com/statuses/update.xml’;
// Alternative JSON version
// $url = ‘http://twitter.com/statuses/update.json’;
// Set up and execute the curl process
$curl_handle = curl_init();
curl_setopt($curl_handle, CURLOPT_URL, “$url”);
curl_setopt($curl_handle, CURLOPT_CONNECTTIMEOUT, 2);
curl_setopt($curl_handle, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($curl_handle, CURLOPT_POST, 1);
curl_setopt($curl_handle, CURLOPT_POSTFIELDS, “status=$message”);
curl_setopt($curl_handle, CURLOPT_USERPWD, “$username:$password”);
$buffer = curl_exec($curl_handle);
curl_close($curl_handle);

?>

Enjoy!

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