Today we experienced serious problems following an automated cPanel update that resulted in customers on two servers being unable to login and collect their mail. This turned out to be a difficult issue to diagnose and took several hours to identify and fix.

Mail service on server15 was resumed around 1pm and on server11 just before 4pm. We appreciate this is unacceptable.

Working with our server management company and with cPanel directly we have taken steps to ensure this doesn’t happen again when other servers update over the coming days (server updates are deliberately staggered to avoid wide scale issues like this).

As always, the best way to find out about server problems is via our Twitter feed at http://twitter.com/simplestatus or on our server status page at http://www.simplewebhosting.co.uk/support/server-status.php.

We would like to apologise to all customers affected by this issue today and thank you for your patience.

This entry was posted on Wednesday, November 6th, 2013 at 6:35 pm and is filed under news. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.