Information

All communication between you and us is secure and you will be able to permit or deny access at all times during the session. All traces of our software disappear from your computer when the session is finished.

To use our remote support service you must be running Windows 98, ME, 2000, XP, 2003 or Vista or an Apple Mac running Mac OSX and have a good broadband Internet connection.

Xperience Web Hosting Ltd will not be liable for any loss or damage which you may suffer as a result of or connected with the use of this software.

Support from simplewebhosting.co.uk

How often do you get frustrated when people are trying to help you over the phone or online? Well, you need be frustrated no longer! Why not invite a simplewebhosting.co.uk technician to fix your problem in front of your very eyes?

Our technicians can connect to your computer safely and securely to show you exactly what you need to see in order to fix your problem.

When you grant permission for us to connect, a small piece of software is automatically downloaded to your computer and when you're finished it's automatically removed.

For now, the system is only available during office hours, but we hope to make it more available in the future.

PC users can also download our brand new 'simple support' Windows software so you can have access to our technicians right from your desktop. Click here to download for free NOW! (you'll need to save the program to your desktop and then run it to install to your computer)

Choose
If you've been given a 6-digit PIN code by one of our technicians, please enter it here and click 'Connect to technician'.
Or
If you'd like to connect to a technician now, please enter your name and website address and click 'Request support from technician'.